Social worker and communication.

The primarily mission of the social work profession is to enhance human well-being and help meet basic human need of all people, with particular attention to the needs and empowerment of people who are vulnerable, oppressed and living in poverty. A history and defining feature of the social work is the profession's focus on individual well-being in a social context and the well-being of society. Fundamental to social work is attention to the environmental forces that create, contribute to and address problem in living.

Social workers promote social justice and social change with and on behalf of clients. clients is used inclusively to refer to individuals, families, groups, organizations, and communities. Social worker are sensitive to cultural and ethic diversity and strive to end discrimination, oppression, poverty, and other forms of social injustice. These activities may be in the form of direct practice, community organizing, supervision, consultation, administration, advocacy, social and political action, policy development and implementation, education, and research and evaluation. Social worker seek to enhance the capacity of people to address their own needs. Social workers also seeks to promote the responsiveness of organizations, communities and other social institutions to individual's needs and social problems.

However, the communication skill is important to social worker to delivery their service to client. Social worker should be knowledgeable about the range of effective communication strategies and skills necessary to establish a collaborative relationship with the participant. Besides that, social worker able to understand the communication of client's systems. There are some type of communication :

Types of communication 

• Verbal communication
  includes oral and written communication. While oral communication refers to spoken words, written communication involves emails and snail mails. Oral communication may include face to face conversations or communication over the phone or voice chat. Oral communication is greatly influenced by the pitch, modulation, speed and clarity of speaking that also reflects the mood and attitude of the communicator.
• Non verbal communication
  includes body posture, facial expression, body language, and sign language. different gestures like a smile, a nod, a hug also play important roles in non verbal communication. It also includes other forms of communication including sign language, sketches, paintings, and photographs.
• Formal communication
  guided by a set of rules. all types of business, corporate and workplace communication are formal communication. The communication is official and no personal feelings or emotions should be reflected in this type of communication. Communication  between two strangers should also be formal. In a nutshell, formal communication is always official, precise and maintains an austere and reserved tone.
• Informal communication
  just the opposite of formal communication. It involves a friendly tone and is usually unrestrained.
• Assertive communication
  the most healthy and positive way of communication, this is the natural way of expressing inner thoughts. Self  esteem plays a big role in assertive communication that gives the communicator the confidence to communicate naturally without manipulating anything. However, assertive communication is not used much in real life communication.
• Passive communication
  this type of communication is largely based on compliance so as to avoid any sort a confrontation with the other person. A passive communicator talks less, questions even less, and does very little.
• Aggressive communication
  a great deal of manipulative techniques to make people do whatever you want. Different tactics used in aggressive communication include guilt, intimidation and anger.

Techniques and skills for therapeutic communication

• It is crucial to ramp up the comfort level between you and your client before you get on. lending the person an attentive ear and empathizing with him/her can actually help your client ease up. it's essential to exhibit genuine interest and concern for you client to help them unbolt. Non-verbal gestures such as a healing touch, an understanding nod and something as simple as a sympathizing eye contact, can be extremely motivating.
• Reflection is the key to many issues and it is indeed one of the best therapeutic techniques in terms of background history. Social worker can channelize communication by making your client ponder or reflect on his own, thoughts, ideas or actions, but in a subtle manner. in this technique, a client is usually made a reflect about the whole incidence or conversation again, but from another standpoint.
• Conversation may be the ice-breaker in most cases but in case of therapeutic treatments, it is the passageway for the social worker to delve into the depth of the matter. A social worker should be able to categorize the discrepancies and incongruities of the client and also make a keen note of all behavioral patterns and habits. then,social worker should emphatically convince the clients to change their ways.